Customer Reviews

Total bathroom refurbishment

5.0 rating
17th April 2024

From start to finish KNB have given me professional, planning, service and instalation. I didn’t have to worry about anything, they took care of everything which was a weight of my shoulders.. You even get a free after sales service not many companies provide that.. Great quality fittings and workmanship.. love everything about my new bathroom and wouldn’t change anything. Great company to deal with and thoroughly recommend them..

Julia lynn

Return of the Seven Star Service

5.0 rating
22nd February 2024

So it was with no trepidation whatsoever, after having exceptional service, quality and installation in respect of our Kitchen that we made the decision to once again engage KNB’s services for the complete revamp and refurbishment of our bathroom. From the Pre-Historic time capsule that we had located therein, we already knew that the old bathroom had been installed by a certain D. Wheatcroft on Christmas Day, 25th December 1998.( Who works on Christmas Day?) So it had certainly weathered the intervening years. We once more had the pleasure of having the Bruce Springsteen of the Kitchen and Bathroom Installation and Design world, Dean Palmer arrive at our home to look at redesigning and installing a new bathroom for us.
Clearly, Dean and his Team have been responsible for numerous such design and installations over the years. We informed him that, having travelled a lot spending time in rather nice Hotels around the world, we no longer wanted to arrive back home and see that our own bathroom was no where near the ones we experienced in 5 and 6 star location. We waited in the lounge whilst Dean went upstairs to review and plan his ideas and 27 minutes and 53 seconds later, he was back with his ideas. He thoroughly explained his vision and we were very impressed. Dean then left to complete the planning process. 2 days later we were presented with the vision of what our new bathroom would look like. A truly fantastic presentation both detailed in respect of the fantastic CAD drawn designs but the fitments, bath, showers, sinks and storage options. As we had already fully explained what we were seeking, it was brilliant to see this, and because we had been thorough in explaining what we wanted to have, everything within the planning and design was there. No tweeks by us, no changes. It was great to see. We agreed there and then to have KNB work their magic again for us.
Once again, our Project Manager for the installation was Gareth Spencer. He came to address for the finalisation of the planning process and went through all the plans in great detail ensuring that everything was how we wanted it to be. A reassuring process that put our minds completely at ease.
The installer for our bathroom was Jamie Smith. One thing that you know before the work starts is that all the KNB installation teams are reliable and trustworthy. This is a very important factor anyone using KNB should be aware of. We only have one bathroom so our plan was to move out for the 2 weeks Jamie was at our home, leaving him with the keys so he could work unincumbered. It would be fair to say that Jamie is some sort of superhuman all round bathroom installation guru. He completed the whole process in the exact time scale he had planned. Two week on, and we were able to return to a stunningly completed bathroom. The comparison between what it had been and what it had been transformed into were worlds apart.
We now have a 6 star Hotel quality installed bathroom. We know this as having returned recently from a location where quality was the pinnacle, it was brilliant to return home and have the same quality and style. All minor issues that follow such a major piece of work were dealt with effectively and efficiently by Gareth.
We are so pleased with the service, reliability and quality of the work by the KNB Teams. They are the number one go to Company should you be looking for Kitchens and Bathrooms.

Roy Edwards

Full 3 room renovation into a open plan dream

5.0 rating
7th September 2023

We have had some awful experiences prior to KNB taking over our renovation and it made us very cautious. From day one when Jo came to measure up and start a design we were impressed. She was professional, courteous and creative with our ideas. Her initial design was everything we wanted. She was open to our changes but really we couldn’t have designed anything like the masterpiece she made. When it came time to start the work, Ian arrived on site and was immediately the most polite, tidy and supportive builder we have experienced. Every day he worked tirelessly and tidied up as he went (which made the process so much less stressful). Needless to say the finished result is a dream. We cannot recommend this team enough.


Unbelievable Transformation

5.0 rating
30th July 2023

Yes, we read glowing reviews about this company and thought they must be too good to be true but no, they were all spot on. We had a dark, dingy, windowless en-suite. We contacted several companies for estimates. Harry, from KNB responded immediately and visited the next day. We discussed ideas and he was so helpful. Listened to us, made suggestions but was never pushy-just friendly and helpful. He left and we had his design emailed to us, together with an estimate for the work to be done, later that same afternoon. We were happy so the work commenced. We had been dreading all the dust, mess and noise that we felt must be involved in creating the new room. But no, thanks to Gareth, the project manager and Jamie, the amazing fitter, everything was completed within seven working days with the minimum of fuss, mess or noise.
We were as involved as we wanted to be throughout. Gareth and Jamie were simply brilliant and throughout the process we felt supported and listened to and nothing was too much trouble if we changed our minds here and there along the way. Jamie was a pleasure to have in the house and Gareth always available to answer any queries on the phone and he also popped in here and there to make sure we were happy. They took care of everything. The end result is a dream of an en-suite that came in on budget. We really did not think that companies like this still existed.
Cannot fault them. Just totally brilliant. We have no hesitation in recommending them to anyone.

Cliff and Vanda Harrow


5.0 rating
29th July 2023



Bathroom transformation

5.0 rating
9th July 2023

I’m very happy with my new, beautiful bathroom which is a complete transformation. Thank you to everyone at KNB who help you through the process from the planning to completion to ensure things go smoothly .
I would recommend KNB to anyone looking to update their bathroom

Gaynor Rood

Great new bathroom!

5.0 rating
4th July 2023

From start to finish, the process of getting a new bathroom was painless. Hayley did a great design and Wayne did a very nice, professional installation. All the way through I was kept up to date by KNB and Gareth’s project management was faultless. After installation care has been very good as well with plenty of opportunity to flag any issues, had there been any! really can’t fault it in any way!

Martin Tillbrook

What an amazing transformation

5.0 rating
3rd July 2023

Wow, I still can’t believe we have this amazing new kitchen. From start to finish we were guided through the whole process, from Joanne who designed our new kitchen, to Ian who almost single handedly created Joanne’s vision, Ben the plasterer and Phil who helped out.. All were so friendly.. The transformation is spectacular.. We are both so pleased and would recommend to anyone thinking of having a new kitchen. Thank you KNB

Jane Dewick

Beautiful bathroom

5.0 rating
9th May 2023

I am really happy with my new bathroom. The work was completed to a high standard and with minimum disruption. I would especially like to thank Hayley, Wayne and Gareth as nothing was too much trouble for them.

Jill Tinkler

Fantastic new kitchen and bathroom

5.0 rating
20th April 2023

In today’s day and age, it’s really rare to find a company who can deliver what they say, when they say it. KNB did exactly that, not only did they deliver high quality products, they did so with excellent, polite tradesmen.
From start to finish, everything has been beyond my expectation. I have recently had a brand new kitchen and bathroom installed by KNB and I couldn’t be happier. During the initial consultation, Dean knew exactly what I wanted without having to explain every tiny detail. He managed to create my dream kitchen from my limited vision. The same with the bathroom, every decision was made very easily and I trusted KNB from the very start.
Gareth as my project manager and made sure everything ran successfully and more importantly to time. Both projects were completed very quickly, from the initial call to the final installation, was less than 8 weeks. It was really important for me to have someone who could coordinate everything, and Gareth did so beautifully.
Ian, who installed the Kitchen, went above and beyond and his workmanship is outstanding. As a result, I have my dream kitchen and I couldn’t be more thrilled. The same goes for the bathroom and Wayne’s workmanship. Equally important, everyone who came into my house was polite, respectful and trustworthy. Qualities that are sometimes overlooked but in my opinion are just as important as the quality of the workmanship.
I rarely feel the need to write reviews, but in this case I felt compelled too, as everyone should know how fantastic KNB are. I would 100% recommend them to anyone wanting a new kitchen or bathroom.
The only downside, I wish they could come and wave their magic wand over my whole cottage!

Lisa Ford